Refund policy

Change-of-mind returns

We do not accept change-of-mind returns.

Damaged, incorrect or missing items

Please contact us on WhatsApp at +92 313 7777246 with your order number, clear photos and a description of the problem.

Fresh flowers: Report damaged, incorrect or missing items within 1 hour of delivery.

Wedding essentials and artificial florals: Report damaged, incorrect or missing items within 48 hours of delivery.

Complaint review and resolution

We review complaints within 48 hours. For confirmed damaged, incorrect or missing items, we offer a replacement first. If a replacement is unavailable, we offer a refund.

Cancellations

Fresh flowers: You can cancel for free up to 24 hours before delivery. Cancellations made less than 24 hours before delivery are non-refundable.

Customised items (such as Nikah Nama frames): Orders cannot be cancelled once we have started making them.

To cancel, message us on WhatsApp at +92 313 7777246 with your order number.